Privacy policy

Last updated: 18 October 2026

TembriQ LLC, trading as Grin Fizz, operates this store and website, including the information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). GRIN FIZZ is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail in relation to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and disclosed as described here.

Personal information we collect or process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from it:

  • Contact details, including your name, address, billing address, shipping address, telephone number and email address.
  • Financial information, including credit card, debit card and financial account numbers, payment card information, financial account details, transaction details, payment method, payment confirmation and other payment-related information.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction information, including items you view, add to your cart, save to a wish list, purchase, return, exchange or cancel, and your past transactions.
  • Communications with us, including information you provide in communications, for example when submitting a customer service complaint.
  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information, including information about your interaction with the Services, such as how and when you use or browse them.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with personal information.
  • Automatically through the Services, including information from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
  • From our service providers, including when we engage them to enable particular technology or when they collect or process personal information on our behalf.
  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalising and improving the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments, manage orders, remember your preferences and items of interest, send account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews and provide a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalise and improve the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending commercial, advertising and promotional communications by email, text message or post, and displaying online advertisements about products or services on the Services or other websites, including based on items previously purchased, added to your cart or other activity on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate or act on potentially fraudulent, illegal, dangerous or malicious activity, protect public safety and secure our services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password or other information with anyone.
  • Communicating with you. We use your personal information to provide customer service, respond to requests, deliver services effectively and maintain our business relationship with you.
  • Legal purposes. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate possible violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

  • With Shopify, vendors and other third parties providing services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping.
  • With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information under their own privacy notices. Depending on where you live, you may have the right to instruct us not to share information about you for personalised advertising and marketing based on your online activity across different merchants and websites.
  • When you direct, request or otherwise consent to disclosure of certain information to third parties, for example to ship products or through social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction, such as a merger or insolvency process, to comply with applicable legal obligations, including responding to subpoenas, search warrants or similar requests, to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them for you. To provide and improve the Services, information you submit through them is transmitted to and shared with Shopify and third parties that may be located in countries other than your own. In addition, to help protect, develop and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our store, other merchants and Shopify itself. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants and Shopify itself. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding use of that information for these purposes. For more information about how Shopify uses your personal information and your possible rights, see Shopify’s Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information through Shopify’s privacy portal.

Third-party websites and links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, we recommend reviewing their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of those websites, including the accuracy, completeness or reliability of their information. Information provided in public or semi-public spaces, including information shared on third-party social media platforms, may also be visible to other users of the Services and those platforms without restrictions on its use by us or third parties. Including such links does not, by itself, imply endorsement of those platforms’ content or their owners or operators, unless expressly stated in the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority under the law applicable in their jurisdiction. If you are a parent or legal guardian of a child who has provided personal information to us, you may contact us using the details below to request its deletion. As of this Privacy Policy’s effective date, we do not have actual knowledge that we “share” or “sell”, as those terms are defined under applicable law, personal information of individuals under 16.

Security and retention of your information

No security measure is perfect or impenetrable, and we cannot guarantee “absolute security”. Information you send us may not be secure during transmission. We recommend that you do not use insecure channels to send sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights relating to your personal information. These rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline a request where permitted by law.

  • Right of access. You may have the right to request access to personal information we hold about you.
  • Right of deletion. You may have the right to request that we delete personal information we hold about you.
  • Right of correction. You may have the right to request correction of inaccurate personal information we hold about you.
  • Right to data portability. You may have the right to receive a copy of personal information we hold about you and request its transfer to a third party in certain circumstances and subject to exceptions.
  • Managing communication preferences. We may send promotional emails, and you may opt out at any time using the unsubscribe option in our emails. If you opt out, we may continue sending non-promotional emails, such as those relating to your account or orders.

If you live in the United Kingdom or European Economic Area (EEA), subject to exceptions and limitations under local law, you may exercise the following rights in addition to those above:

  • Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict processing of your personal information for certain purposes.
  • Withdrawal of consent: Where processing is based on your consent, you have the right to withdraw it. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

You may exercise these rights where indicated in the Services or by contacting us using the details below. For more information about how Shopify uses your personal information and your possible rights, including regarding data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing requests, as permitted or required by applicable law. In accordance with applicable law, you may appoint an authorised representative to submit requests on your behalf to exercise your rights. Before accepting such a request, we will require proof of their authority to act for you and may need you to verify your identity directly with us. We will respond within a reasonable period as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using those details or to complain to your local data protection authority. For the EEA, a list of data protection authorities is available here.

International transfers

We may transfer, store and process your personal information outside your country of residence.

If we transfer personal information outside the EEA or United Kingdom, we use recognised transfer mechanisms such as the European Commission’s standard contractual clauses (SCCs) or an equivalent contract issued by the competent UK authority, as appropriate, unless the transfer is to a country recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the updated version on this website, update the “Last updated” date and notify you of changes as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, write to contact@grinfizz.com, use our contact form or contact us at 30 N Gould St Ste R, Sheridan WY 82801, United States. For the purposes of applicable data protection law, TembriQ LLC is the controller of your personal information.